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The CMA is investigating suspected breaches of consumer protection legislation by a business within the online relationship sector

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Case Closed

13 June 2018: In undertakings provided to the CMA, Venntro Media Group Limited (‘Venntro’) dedicated to make changes into the means it presents online dating services to clients.

Venntro consented it shares their personal information that it will be clearer with customers about how. Venntro may also make certain that claims in regards to the ongoing service supplied and variety of people made on its web sites aren’t misleading. The undertakings additionally cover many different other commitments including:

  • getting rid of from the terms and conditions a clause that offered Venntro the ability to variation that is unilateral of conditions and terms
  • better procedures for cross-registration between sites and removal of dating pages
  • clear prior warnings ahead of the auto-renewal of particular subscriptions that are long
  • the right to cancellation and a pro-rata reimbursement for particular people as a consequence of modifications become caused by the undertakings

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